TENDER FOR ESAFE PROJECT EVALUATION
1. OVERVIEW
Enclude in-partnership with Safe Ireland and Quality Matters are
seeking a suitably qualified consultant or researcher to evaluate the
implementation of a customised Salesforce system (eSAFE) for **Apply
on the website** domestic violence services in Ireland
2. PROJECT BACKGROUND
In **Apply on the website**, Enclude, in-partnership with Safe
Ireland, Quality Matters and **Apply on the website** domestic
violence services developed and began implementation of eSAFE ? a
customised Salesforce system for Irish domestic violence services. The
aim of the project is to develop a client relationship management
(CRM) system to facilitate streamlining and work-related processes and
data management within domestic violence services, as well as to
provide high quality data to inform ongoing service development and
national policy.
The system has been developed in-line with key principles of domestic
violence service provisions, so that eSAFE is women and child centred
and promotes confidentiality, safety and improved working processes in
services.
Following a successful pilot and testing of the CRM in **Apply on the
website**, the eSAFE system is currently being rolled out to **Apply
on the website** domestic violence services in Ireland. This rollout
involves training and the provision of on-going technical support, as
well preliminary evaluation work.
3. BACKGROUND ON PROJECT EVALUATION
An evaluation framework and a set of research instruments (e.g.,
online surveys) were developed by Quality Matters, an Irish research
charity, with input and approval by Enclude and Safe Ireland. For the
initial six months of this project, Quality Matters was the agency
responsible for data collection and preparing a mid-point report
summarising findings and feedback from the domestic violence services
involved in the project so far.
In this framework, data is being gathered from managers and staff at
three points to assess the effectiveness of the system and to measure
outcomes across the implementation period. The three points are:
* A baseline survey to gather a baseline scores from participants
(e.g., pre-test scores) relating to identified outcomes and feedback
upon after receiving training on the eSAFE system;
* A mid-point survey to gather scores from participants on outcomes
after one month post-implementation;
* An end-point survey to gather endline scores from participants
(e.g, post-test scores) after four to six months post-implementation;
* A file analysis to assess system usage, fidelity and other
factors.
While Quality Matters was responsible for analysing data and
developing a mid-point report, Enclude would like to hire an external
evaluator to complete the final project evaluation to ensure
objectivity, given Quality Matter?s role in the development of the
eSafe system and implementation process.
4. OBJECTIVES OF THE PROJECT EVALUATION
Enclude would like to engage an external evaluator to:
* Undertake an analysis of the dataset, comparing scores at the mid
and end points, to assess the effectiveness of the system and
demonstrate whether managers and staff did (or did not) experience
outcomes using the eSAFE system;
* Undertake a thematic analysis of qualitative data gathered from
the online surveys on the benefit of the eSAFE system and ways to
further support services with on-going implementation or improving
adoption;
* Develop a focus group schedule for managers and workers to gather
reflections on findings arising from the analysis;
* Undertake four focus groups with staff and managers to validate
findings from the analysis and reflections used to develop potential
recommendations for improving the eSAFE system;
* Develop a final project evaluation report and recommendations for
improving the eSAFE system, which presents findings in a clear,
readable way, and is prepared to a publishable standard.
5. METHODOLOGY
We expect that the methodology will include a combination of desktop
work, as well as facilitating focus groups with managers and workers
from eSAFE Domestic Violence services.
Additionally, the external evaluator will be provided with access to
data gathered at the three points of the evaluation process and the
mid-point report prepared by Quality Matters, when completed.
6. CONSULTANT SPECIFICATIONS
The person or people hired to undertake this project should possess
the following qualifications and skills:
* Past experience conducting similar evaluations of projects through
a demonstration of past work or evaluation reports;
* Past research experience undertaking focus groups and/or
interviews with participants;
* Demonstrate an understanding of the work of domestic violence
services and/or community and voluntary organisations in Ireland;
* Strong report writing and communication skills;
* Strong relationship management skills;
* Ability to work to an agreed timeframe and deadlines;
* (Optional) Understanding of and experience with using Salesforce
would be an asset
7. TIMEFRAME
The work should commence in April **Apply on the website** and be
completed by November **Apply on the website**.
8. BUDGET AVAILABLE
The total budget for this work is up to ?5,**Apply on the website**
(inclusive of VAT). The Consultant will be responsible for all tax,
VAT and other associated liabilities.
9. TENDER PROCESS
To apply, please submit a tender document outlining the following
information:
* Description of proposed methodology and approach
* Detailed breakdown of cost and timeline
* Details of relevant experience
* Copy of CV of any persons involved
* Examples of previous work and contact details for two referees
Also, confirmation of valid tax clearance certificate and public
liability insurance must be included with the tender.
**APPLY ON THE WEBSITE**. ASSESSMENT OF TENDERS
Each tender submitted by the deadline will be assessed on the basis
of:
* Demonstrated knowledge and understanding of the brief
* Proven track record
* Experience in relevant methodologies
* Knowledge of and experience working with domestic violence
services and/or community and voluntary organisations in Ireland;
* Cost
**APPLY ON THE WEBSITE**. HOW TO APPLY?
Tenders should be submitted to **Apply on the website** by the close
of business on 4th February **Apply on the website**. Interviews may
be held with potential candidates during the week commencing **Apply
on the website**th February **Apply on the website**.
If you have any questions, please feel free to contact eSafe Programme
Manager, Dorota G?recka-O?Connor **Apply on the website** by email
before 3rd February **Apply on the website**.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
